Effective Date: January 31, 2026
Last Updated: January 31, 2026

At aircoolers.ae, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our air cooling services.

1. Information We Collect

1.1 Information You Provide Directly

We only collect personal information that you voluntarily provide to us when you:

  • Contact us through our contact forms
  • Send us emails directly
  • Request quotes or service information
  • Subscribe to our newsletter or updates

This information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Company name (if applicable)
  • Service requirements and preferences
  • Any other information you choose to provide

1.2 Automatically Collected Information

We do not use analytics tools or automatic data collection mechanisms on our website. We do not track your browsing behavior, IP address, or device information through cookies or similar technologies.

2. How We Use Your Information

We use the personal information you provide to us for the following purposes:

  • Respond to your inquiries and service requests
  • Provide quotes and product information
  • Schedule installations, maintenance, and repair services
  • Communicate with you about our air cooling products and services
  • Process orders and transactions
  • Send service reminders and follow-up communications
  • Improve our customer service and product offerings
  • Comply with legal obligations

3. Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We do not share your data with external organizations for their marketing purposes.

We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with trusted service providers who assist us in operating our business, such as installation technicians or delivery services, strictly for the purpose of fulfilling your service requests.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is protected by WordFence security plugin to prevent malicious attacks and unauthorized access.

However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes:

  • Active customer records for the duration of our business relationship
  • Service history and warranty information for applicable warranty periods
  • Communication records for customer service purposes
  • Financial records as required by applicable tax and accounting regulations

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to legal obligations.
  • Opt-Out: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.
  • Object: You may object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at contact@aircoolers.ae.

7. Cookies and Tracking Technologies

Our website uses minimal cookies necessary for basic functionality and security purposes only. We do not use tracking cookies, advertising cookies, or analytics cookies. The only cookies that may be set are:

  • Essential security cookies from WordFence for protection against malicious attacks
  • Basic WordPress session cookies for site functionality
  • SEO-related cookies from Yoast SEO plugin for technical optimization

These cookies do not collect personal information and are essential for the proper functioning and security of our website.

8. Third-Party Links

Our website may contain links to third-party websites, such as manufacturer sites or industry resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your personal information is stored and processed in the United Arab Emirates. If you are accessing our website from outside the UAE, please be aware that your information may be transferred to, stored, and processed in the UAE where our servers are located and our business operates.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

aircoolers.ae
Email: contact@aircoolers.ae

13. Consent

By using our website and providing your personal information to us, you consent to the collection, use, and processing of your information as described in this Privacy Policy.